????Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others.

????发展卓越的沟通技巧，对有效领导而言绝对至关紧要。领导者必须能与他人分享知识和主意，以向他人传输一种紧迫感和热情。

????——吉尔伯特?阿梅里奥（Gilbert Amelio，苹果公司前董事长、总裁兼CEO）

????Leaders who make it a practice to draw out the thoughts and ideas of their subordinates and who are receptive even to bad news will be properly informed. Communicate downward to subordinates with at least the same care and attention as you communicate upward to superiors.

????让从下属吸取想法、主意和愿意听到坏消息成为一种习惯做法的领导者，将能很好地保持消息灵通。要以与上级沟通时的细心和专注来与下级沟通。

????——洛伦?贝尔克（Loren B. Belker，管理学者，《第一时间管理者》作者之一）

????The best salespeople are great listeners—that's how you find out what the buyer wants.

????最优秀的销售人员是卓越的倾听者——这就是人们发现购买这想要什么的方式。

????——威尔森和史强生（Larry Wilson and Spencer Johnson，管理学者，《一分钟推销秘诀》作者）

????Just being available and attentive is a great way to use listening as a management tool. Some employees will come in, talk for twenty minutes, and leave having solved their problems entirely by themselves.

????让人能找到，对人专注，就是将倾听作为一种管理工具运用的极佳方式。一些雇员前来，谈上20分钟，离开时已经完全能自己解决问题了。

????——尼古拉斯?卢帕（Nicholas V. Luppa，《设计互动数字媒体》一书作者）

????Unless you are prepared to give up something valuable you will never be able to truly change at all, because you'll be forever in the control of things you can't give up.

????除非你准备放弃某些有价值的东西，否则你根本不能真正变革，因为你永远摆脱不了你无法放弃的东西的控制。

????——安迪?劳（Andy Law，英国企业家，《创世企业》一书作者）

????Your success in life isn't based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business.

????你在生活中的成功，并不仅仅取决于你的变化能力。它取决的是你比你的竞争对手、客户和业务变化更快的能力。

????——马克?桑布恩（Mark Sanborn，《每一天都是你的代表作：邮差弗雷德给全球企业的启示》一书作者）