????这种对所有用户体验完整的、端到端的认识在任何行业都足以决定某家企业到底是成为行业的领头羊，还是沦为拖后腿的角色。如今的企业日益依赖于第三方网络服务，而它们可能超出了首席信息官们的传统控制范围。考虑到这种情况，就更是如此了。同时，它也有力地证明，CHRISTUS向用户提供优越体验的承诺，反过来也提高了公司的利润。

????CHRISTUS已经成功实现转型，从“落后的”解决故障模式转变为“先进的”预防型应用管理模式。采取这种先进态度的企业能更好地跳出解决故障的窠臼，充分利用未来涌现的新型应用带来的利润和机会。

????[1]注：盖特纳公司：《应用性能监控的神奇象限》（"Magic Quadrant for Application Performance Monitoring），作者：威尔?嘉佩里与约拿?科沃尔，2011年9月19日

????本文作者约翰?凡?西科伦是Compuware Corp旗下APM部门的总经理，在IT行业拥有超过25年的从业经验。

??? 译者:小宇

????Having this complete end-to-end view of every user's experience makes the difference between the leaders and the laggards in any industry, especially given the increasing reliance on third-party web services, which tend to be beyond the CIO's traditional zone of control. It underscore's CHRISTUS' commitment to delivering superior experiences to its users, which in turn has improved the company's bottom line.

????CHRISTUS has successfully progressed from a 'reactive' fix-it approach, to a 'proactive' predictive model of application management. Businesses taking this proactive stance are best positioned to move beyond problem solving and take advantage of the opportunities that the profitable, new applications of the future will offer.

????[1] Gartner, Inc.: "Magic Quadrant for Application Performance Monitoring," by Will Cappelli & Jonah Kowall, September 19, 2011

????John Van Siclen is the General Manager of Compuware Corp.'s (CPWR) APM business unit and has more than twenty-five years of experience in the IT industry.

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