What are the key controls associated with the cash receipts business process?

Keeping cash on hand in your business? It’s a good idea to have a safety net, but be sure to have internal controls in place. We also discuss how to keep your control environment in place with many still working remotely.

*Editor’s Note: This blog has been updated as of September 20, 2021.

Does your organization still receive cash payments? Though many organizations try to avoid keeping cash on hand, sometimes it’s necessary. Luckily there are ways to help safeguard your business. In order to protect yourself with regards to cash collected, it is important to implement good internal controls within your organization. How has that changed in the remote work environment? Read on.

5 key internal controls

There are five ways your organization can strengthen its internal controls over handling cash:

  • Safeguarding Assets: Protect the organization’s cash on hand by placing them in a locked cabinet or drawer with limited access (or better yet a drop safe). This should be monitored to ensure only the right personnel have access to handling cash. For example, petty cash and/or blank checks should be stored in a locked drawer with limited access and only authorized personnel have the combination or key.
  • Segregation of Duties: Authorizing a transaction, the recording of a transaction and maintaining custody of the related assets should all be handled by different personnel. If cash handling duties are performed by different employees, it helps ensure that not one person has complete control over the cash handling process.
  • Accountability: Ensure all cash transactions have been authorized, have been properly accounted for, and have been documented properly. Ensuring accountability among employees also helps to reduce the risk of lost or stolen cash receipts and incorrect recording of transactions.
  • Reconciliations: It is important to reconcile all bank accounts monthly to ensure all transactions are being recorded accurately and completely. In addition to bank reconciliations, the organization should also reconcile their programmatic systems to their accounting systems, and perform periodic counts of cash on hand.
  • Monitoring: A review process is crucial to ensure controls are in place and running effectively. Management should review and monitor regularly and investigate any unusual activity. This process will help determine if a control is not working properly or needs to be changed or updated.

Maintaining Controls in a Remote or Hybrid Work Environment

COVID-19 has forced many organizations into a remote or hybrid work environment, bringing on a new set of challenges. Internal controls designed to operate effectively in an office environment may not be ideal for a remote or hybrid workplace. Here are some ways you can maintain controls in a remote or hybrid work environment.

  • Segregation of Duties - Segregation of duties may become difficult as employees shift to alternative work schedules or have other issues. Maintaining segregation of duties should be a top priority for control owners and is something that should be constantly assessed as circumstances change. Challenging times may make segregation of duties difficult and may force you to get creative by requesting employees perform duties they are not otherwise accustomed to performing.
  • Digital sign-offs - You should also consider the manner in which you document the completion of controls. Control owners should be cautious about the integrity of an employee’s initials simply typed onto a digital document, as any employee can perform this task. Digital signatures, which require an employee to enter credentials prior to signing, enhance the integrity of a sign-off and are often time stamped. Digital signatures may also “lock down” the document, prohibiting any changes to the signed document.
  • Timely review - Given the circumstances, it is not unreasonable that preparation and review may take longer than under normal circumstances. Even if additional time is granted for the preparation and review of documents, you should consider the implications this could have on cash balances as a whole. The longer it takes to complete a control, the greater the consequences may be if you identify an error.

With the implementation and proper monitoring of the five controls noted above as well as reviewing to ensure all controls are continuing to operate properly in a remote/hybrid environment, an organization can help minimize the risk of errors, decrease the opportunity for fraudulent activity and increase the chance of detecting errors within the cash collection cycle. Management should also investigate and resolve discrepancies noted from reviews, reconciliations, and other internal analysis of accounting transactions on a timely basis. Have questions on your organization’s cash handling procedure? Reach out to us.

These guidelines include all departments at the University of Richmond that accept cash or check payments from students, faculty, or staff for miscellaneous charges.  These guidelines do not cover the following transactions: (1) charitable gift payments, which should be sent to Advancement services for proper recording, and (2) departments that create their own Banner cashier sessions and deposits are excluded from this policy.

Purpose

To establish and maintain uniform cash receipting policies and procedures across the University of Richmond campus.

Guidelines

University departments in a funds handling capacity should be committed to establishing and maintaining strong internal controls around the cash receipts process to prevent the mishandling of funds and safeguarding against loss.  Strong internal controls also protect employees by defining crosschecking roles for funds handling responsibilities. Departments responsible for handling checks and cash must maintain written procedures outlining each step in the funds handling process.  These procedures should be reviewed at least annually to ensure that the procedures are current.  For those departments that do not have adequate staff to support proper separation of duties, compensating controls must be established to ensure procedures are followed.  Compensating controls are additional procedures to help reduce the risk of error or loss.  Departmental procedures should also address the security of funds (i.e., locking file cabinet, safe) during the workday, and storage for overnight safekeeping.   The Bursar’s Office, in consultation with Internal Audit, will conduct annual reviews of randomly selected offices to ensure the following:

  1. Written procedures have been established for processing cash receipts and a copy has been sent to the Associate Bursar.  The procedures should also indicate who is responsible for each duty.
  2. Staff is properly trained in these procedures.
  3. The written procedures are actually being followed.
  4. Revenues collected by the departments are not used to cash personal checks, third party checks or to make change.
  1. Funds and receipts are kept in secure locations.

Procedures

Departments must record all currency transactions on the transaction log (see attached).  Currency transactions include cash, check, money order, traveler’s check, cashier’s check or teller’s check.  Departments must purchase multi-part pre-numbered receipt books and give receipts for all cash transactions. All receipts must include, but are not limited to, the following information:  the date received, the dollar amount, a receipt number, name of the person paying for the transaction, description of the service or product, name of the department or area collecting the funds, and signature of the cash handler. Unused receipts must be maintained in a secured location.  Receipts may be purchased through any office supply store.  Here are some key things to keep in mind when writing your procedures:

What are the controls in cash receipts?

Recording Cash Receipts Ideally receipts should be pre-numbered and two-part. One copy should be provided to the payer while the other copy is kept on file. Total deposits can be verified independently by another person by accounting for each sequentially numbered receipt.

What is the most important control in the cash collection process?

One of the most important steps your unit can take to protect cash -- and you the cash handler -- is to separate cash handling duties among different people. This way, no one person has control over the entire cash handling process. This principle is called Separation or Duties or Segregation of Duties.

What are the four control measures for cash?

There are four internal control measures for cash. They are employee background checks, use of written protocols, separation of duties, and securing assets and cash in safe locations.
Explanation: A basic internal control procedure is to deposit all cash receipts in the bank shortly after the cash is received. It is common for company's to deposit cash receipts on a daily basis. They need to record them in the accounting system and then take them to the bank.