Multiple choice which of the following reasons active listening is a must have skill

Which of the following are reasons active listening is a must have skill? a. listening to one another generates new ideasb. listening makes you feel goodc. listening diffuses conflictd. listening makes you more powerful​

Multiple Choice Quiz

1. Which of the following kinds of communication do students spend most time engaged in:
   a. listening
   b. speaking
   c. reading.
   d. writing
   
2. The factors in Cooper’s two-factor model of effective listening are:
   a. completing cognitive tasks, and accomplishing relational tasks.
   b. listening critically and offering others advice.
   c. being supportive and agreeing with others.
   d. paying attention and interpreting messages.
   
3. Which of the following behaviors are part of active listening?
   a. maintain eye contact
   b. nodding and making eye contact.
   c. asking for clarification
   d. all of the above.
   
4. Evaluative listening is successful when we:
   a. accurately distinguish stimuli in a message.
   b. understand the intended meaning of a message.
   c. make critical assessments of the accuracy of the facts in a message.
   d. all of the above.
   
5. Which is NOT one of the types of listening mentioned in the text?
   a. discriminatory listening.
   b. idiosyncratic listening.
   c. comprehensive listening.
   d. problem-focuses listening.
   
6. Which of the following describes the style of listening called action-oriented listening?
   a. The listener focuses on others’ feelings and sees listening as an opportunity to forge interpersonal bonds.
   b. The listener gathers data and enjoys listening to complex technical information.
   c. The listener is impatient with disorganized speakers and mentally jumps ahead to finish their thoughts.
   d. The listener is concerned about keeping on schedule, and interrupts others when he or she wants to move on.
   
7. Which of the following is one of the findings of the Sillars, Smith, and Koerner study of parent/child conflicts?
   a. Parents understood their children’s thoughts during
   b. Parents believed their children’s thoughts about the
   c. Parents overlooked the extent to which children took responsibility for the conflicts.
   d. All of the above.
   
8. According to Dweck and Ehrlinger, people who hold an entity theory of human nature:
   a. see the world as in a constant state of flux.
   b. are likely to cooperate during conflicts.
   c. are quick to make and stick to initial impressions.
   d. are open to new information.
   
9. Jackson and Jamieson believe we accept spin uncritically because:
   a. When asked to think critically about an issue we are
   b. We let ourselves be distracted by attractive images,
   c. We accept anecdotes as facts.
   d. All of the above.
   
10. A friend tells you, “I’m afraid my boyfriend is seeing his old girlfriend behind my back; I don’t know what to do. I can’t live without him.” Which of the following responses is a paraphrase?
    a. You’re afraid your boyfriend is seeing his old girlfriend behind your back, you don’t know what to do, and you can’t live without him.
    b. Don’t worry. I’m sure it’s not true. He loves you.
    c. You’re feeling very insecure because your relationship was never very strong.
    d. You’re very afraid that your boyfriend may still have feelings for his old girlfriend and you’re afraid you’ll lose him.
    

Signs of Active Listening

Non-Verbal Signs of Attentive or Active Listening

This is a generic list of non-verbal signs of listening, in other words people who are listening are more likely to display at least some of these signs. However these signs may not be appropriate in all situations and across all cultures.

Smile

Small smiles can be used to show that the listener is paying attention to what is being said or as a way of agreeing or being happy about the messages being received. Combined with nods of the head, smiles can be powerful in affirming that messages are being listened to and understood.

Eye Contact

It is normal and usually encouraging for the listener to look at the speaker. Eye contact can however be intimidating, especially for more shy speakers – gauge how much eye contact is appropriate for any given situation. Combine eye contact with smiles and other non-verbal messages to encourage the speaker.

Posture

Posture can tell a lot about the sender and receiver in interpersonal interactions. The attentive listener tends to lean slightly forward or sideways whilst sitting. Other signs of active listening may include a slight slant of the head or resting the head on one hand.

Mirroring

Automatic reflection/mirroring of any facial expressions used by the speaker can be a sign of attentive listening. These reflective expressions can help to show sympathy and empathy in more emotional situations. Attempting to consciously mimic facial expressions (i.e. not automatic reflection of expressions) can be a sign of inattention.

Distraction

The active listener will not be distracted and therefore will refrain from fidgeting, looking at a clock or watch, doodling, playing with their hair or picking their fingernails.

See our pages: Non-Verbal Communication, Body Language and Personal Appearance for more information.

Active Listening Skills: Definition and Examples

Communication skills are beneficial in and out of the workplace. Having the ability to clearly communicate instructions, ideas and concepts can help you find success in any career. With practice, anyone can develop their communication skills.

One of the most critical skills in effective communication is active listening. Developing this soft skill will help you build and maintain relationships, solve problems, improve processes and retain information such as instructions, procedures and expectations.

To help you understand active listening skills and learn how to improve your own, consider the following background and examples.