Why are some people immediately engaged and others fight you all the way? Show The answer is there are rules to team engagement, and it is likely that you may not be firing on one or many of these rules. We know you will never have a high performing culture if your team is not entirely engaged. The challenge is, a good portion of your day is spent on issues or concerns related to engagement while the ‘work’ then goes undone. Fortunately, there are things you can do to keep everything ticking along. Over the course of the following weeks, I’ll post to our blog (www.pitcrew.ca/our-blog) additional insights on each of these rules so you can build some effective tools to create or continue to maintain your team engagement Start with the END in MIND and what is IMPORTANT. Rule #1 - You Must Have A Common Purpose: A guiding theme that serves as the beacon for why you exist and what you are trying to achieve. This includes your values, and promises. Rule #2 - Make People Feel Included: Effective coaching, sharing and helping people 'feel-in-on-things'. How you communicate your intentions and listen to the needs of your people will determine their buy-in. Giving them the feeling that their contribution impacts the outcome is exceptionally meaningful. Don't forget that crucial on-boarding which can make or break engagement from day one. What does that look like, and is there room for improvement? Rule #3 - Provide Timely Coaching & Acknowledgement: Creating a culture where people receive and give effective coaching is the foundation for a learning culture. Acknowledging the successes and reward the failures. Rule #4 - Foster Positive Relationships: Healthy workplace relationships foster trust and collaboration. We tend not to trust people we don't like, and we certainly don't like people we can't trust. What are you doing to ensure that relationships have the opportunity to flourish? “Why should we invest in developing our people, they could leave? The challenge is, we could NOT develop them, and they could stay.” Rule #5 - Management Is A Skill-Set: You need great managers. Remember there are certain skills that make them great, and seniority in the organization is not high on the list. These skills need to be developed, they don't just happen. Do you have a plan? Rule #6 - People Need To Know What Is Expected Of Them: You will never get to high performance if people don't have well defined roles. Now more than ever, people are less likely to take risks if it is not expected, because they’ve seen the consequences and they are not always desirable. Do people know what they should be doing? Rule #7 - Development Needs To Be A Strategy: Are you looking for where your people should be next, or are you holding them down so you don't lose them? One is a long term engagement strategy, and the other is a quick way to lose them to another employer. A high percentage of employees see development as a reward for great performance knowing that more opportunities may come as a result. Not developing your employees can give the message that they are not valued, or the opportunities are not coming. Rule #8 - Don't Ignore Health & Wellness: I like the term, work life 'blend' instead of balance. Whether people work from home, or need to attend to their personal needs, creating the right blend works well for everyone involved. Do you have a strategy to ensure workers are at their optimum. You would not put a race car on the track without ensuring it was tuned-up for the task. Rule #9 - The Workplace Must Align With The Work: Where people sit, how they interact, and even the amenities available nearby help to keep people engaged. Is your workplace designed to foster the Rules of Team Engagement, or is it trying its hardest to fight them? Rule #10 - Metrics & Rewards Must Align To The Values: Take a look at how you measure and reward your people and ask if those align with the values and purpose of your organization. A misalignment here can derail almost all the good work in the other Rules of Team Engagement. Bob Parker is Chief Context Officer at Robert A. Parker & Associates Inc., which operates the Pit Crew Challenge, an experiential learning program on high performing cultures. You can learn more about Bob and his programs on his website www.pitcrew.ca. Also subscribe to his blog at www.pitcrew.ca/our-blog.
What is Rule Six of the rules of engagement?6. Go in together, stay together, come out together.
What are the basic rules of engagement?Formally, rules of engagement refer to the orders issued by a competent military authority that delineate when, where, how, and against whom military force may be used, and they have implications for what actions soldiers may take on their own authority and what directives may be issued by a commanding officer.
What is Rule 10 of the Rules of Engagement?Golden Rule #10: Moderate closely
Responses should always be courteous and empathetic regardless of if it is an apology, redirecting to the appropriate channels, probing for deeper insights or simply thanking them for their time. In addition, moderators should ensure that members are protected from each other's abuse.
What are the four rules of engagement?Here are four customer engagement rules that will help take your business from good results to extraordinary outcomes.. Rule #1: Remember: It's Not About You. ... . Rule #2: Create Unforgettable Experiences. ... . Rule #3: Be Willing to Experiment. ... . Rule #4: Get Personal.. |
