This Technical Support Engineer job description template is optimized for posting in online job boards or careers pages. It’s easy to customize with duties and responsibilities when hiring for a support role. Similar job titles include Customer Support, Software Support, Desktop Support, Help Desk and IT Support Engineer. Show
Technical Support Engineer responsibilities include:
 Job briefWe are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. Responsibilities
Requirements and skills
Frequently asked questionsWhat does a Technical Support Engineer do?A Technical Support Engineer is the go-to person for all computer hardware and software needs. Companies hire them because of their skills in resolving customers' accounts or company issues concerning technical infrastructure management. What are the duties and responsibilities of a Technical Support Engineer?A Technical Support Engineer provides customer service for computer hardware and software. They troubleshoot issues related to their company's accounts or any other miscellaneous tasks in the field as determined by their manager. What makes a sound Technical Support Engineer?Technical Support Engineers must communicate technical issues, no matter the customer's background or experience level. They need all types of people working together in a team environment so that everyone can benefit from clarity on how something works. Who does a Technical Support Engineer work with?Technical Support Engineers often work with Customer Service Representatives to properly deliver appropriate assistance to the customer in question. When a support technician is troubleshooting a security issue on a system which action?1. When a support technician is troubleshooting a security issue on a system, which action should the technician take just before documenting the findings and closing the ticket? Ensure that all applications are working.
Which action could be used to determine if a host is compromised and flooding traffic onto the network?If a network is experiencing an extremely high volume of traffic, disconnecting a host from the network may confirm that the host is compromised and is flooding traffic onto the network.
Which type of security threat uses email that appears to be from a legitimate?Which type of security threat uses email that appears to be from a legitimate sender and asks the email recipient to visit a website to enter confidential information? Explanation: Phishing attacks use social engineering to obtain user personal information.
What action should a technician avoid when dealing with a talkative customer?Answers Explanation & Hints:
When dealing with a talkative customer, the technician should not encourage non-problem related conversation. Instead, the technician should try to get the customer to refocus on the problem.
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