Which one of the following activities is not an example of incident coordination Quizlet

2. Our needs assessment indicated the local hazard materials team recently received new equipment and updated their standard operating procedures. Which one of the following exercise objectives supports the jurisdiction's needs and follows the SMART format?

a. Assess the capability of the jurisdiction to respond to an unknown chemical release.

b. Assess the capability of the local hazardous material team to detect, identify, monitor, and respond to the effects of an unknown chemical release.

c. Detect, identify, monitor, and respond to the effects of an unknown chemical release occurring at 2:00 a.m.

d. Detect, identify, monitor, and respond to the effects of a chlorine chemical release occurring at the regional water treatment plant.

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Which of the following is the correct list of functions described in ITIL?
A. Technical management function, facilities management function, service desk function

B. Infrastructure management function, desktop support function, application manage-
ment function, service desk function

C. Technical management function, operations management function, application man-
agement function, service desk function

D. Infrastructure management function, service desk function, application development
function

Match the activities to the following functions.
1. Activity: Console management
2. Activity: Identifying functional and manageability requirements for application software
3. Activity: Providing a single point of contact
4. Activity: Designing and managing the infrastructure
a. Function: Service desk
b. Function: Technical management
c. Function: Application management
d. Function: Operations management
A. 1d, 2a, 3c, 4b
B. 1d, 2c, 3a, 4b
C. 1a, 2b, 3c, 4d
D. 1b, 2c, 3d, 4a

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
A. Event management, incident management, problem management, request fulfillment, and access management
B. Event management, incident management, change management, and access management
C. Incident management, problem management, service desk, request fulfillment, and event management
D. Incident management, service desk, request fulfillment, access management, and event management

What are the processes within Service Operation?
A. Event Management, Incident Management, Problem Management, Request Fulfillment and Access Management
B. Event Management, Incident Management, Change Management and Access Management
C. Incident Management, Problem Management, Service Desk, Request Fulfillment and Event Management
D. Incident Management, Service Desk, Request Fulfillment, Access Management and Event Management

Match the activities to the following functions:
1. Activity: Console management
2. Activity: Identifying functional and manageability requirements for application software
3. Activity: Providing single point of contact
4 Activity: Designing and managing the infrastructure
a. Functions: Service Desk
b. Functions: Technical management
c. Functions: Application management
d. Functions: Operations management
A. 1d, 2c, 3a, 4b
B. 1d, 2a, 3c, 4b
C. 1a, 2b, 3c, 4d
D. 1b, 2c, 3d, 4a

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